Privacy Policy

Information we collect

From you: your name, phone number, email address and mailing address; your pets’ names, breeds, weights, ages, health and behavior notes, and vaccination records; your appointments, stays, training programs and payment history; and the messages you send us.

From Facebook and Instagram: when you message our Facebook Page or our Instagram account, Meta shares the message with us along with your public name, username and profile picture and an ID for the conversation. We receive only messages you send to us and our replies. We do not receive your friends list, posts or any other account information.

Payments: card payments are processed by Stripe. We keep a record of each payment and, for a card saved on file, the card brand and last four digits. We never store full card numbers.

Photos: our team may take photos of your pet during a visit to share with you in report cards and updates.

How we use it

We use your information to schedule and provide your pet’s services, keep your pet safe, take payment, send the reminders and updates you ask for, and answer your questions, including replying to the messages you send us on Facebook and Instagram. With your permission, we may also send occasional offers. You can opt out of offers at any time.

We do not sell your personal information, and we do not share it with other companies for their own marketing. We do not use messages you send us on Facebook or Instagram for advertising.

Who helps us handle it

We use service providers to run our business. They handle your information only on our behalf and only to provide their service: Cloudflare (hosting and data storage for our scheduling system and the My Tino’s app), Twilio (text messages and calls), Stripe (card payments), Google (business email), Resend (appointment and receipt emails), Google Firebase and Apple (app notifications), and Meta (Facebook and Instagram messaging).

How long we keep it

We keep client, pet and visit records while you are a client so we can care for your pet and keep accurate business and tax records. Facebook and Instagram conversations are kept as part of your conversation history until you ask us to delete them.

Your choices

You can ask to see, correct or delete your information at any time. Reply STOP to any text to stop texts. To have your information deleted, including anything we received through Facebook or Instagram, follow the steps on our Data Deletion page.

Keeping it safe

Our scheduling system is available only to our team, who sign in with their Tino’s accounts. Contact details are shown only to managers. Connections to our systems are encrypted.